--- title: Process orders - Circularity Hub description: How you can process incoming orders we show you here. --- [Skip to content](https://support.seventhings.com/migration/en/process-orders-circularity-hub#main-content) - [English](https://support.seventhings.com/migration/en/process-orders-circularity-hub) - [Deutsch](https://support.seventhings.com/migration/bestellungen-abwickeln-circularity-hub) English Show submenu for translations ![seventhings.png\]](https://support.seventhings.com/hs-fs/hubfs/seventhings.png?height=30&name=seventhings.png) - [Default HubSpot Blog](https://blog.seventhings.com/de) Open main navigation Close main navigation - [Default HubSpot Blog](https://blog.seventhings.com/de) - - [English](https://support.seventhings.com/migration/en/process-orders-circularity-hub) - [Deutsch](https://support.seventhings.com/migration/bestellungen-abwickeln-circularity-hub) English Show submenu for translations - www.seventhings.com/en www.seventhings.com/en Need some help? - There are no suggestions because the search field is empty. 1. [Support & Knowledge Base](https://support.seventhings.com/migration/en?hsLang=en) 2. [Circularity Hub](https://support.seventhings.com/migration/en/circularity-hub?hsLang=en) 3. [For IT- and Office-Managers](https://support.seventhings.com/migration/en/circularity-hub?hsLang=en#for-it-and-office-managers) # Process orders - Circularity Hub ## How you can process incoming orders we show you here. ### Set order email - In **Circularity - Configuration** you can customize the order email. An email with the details of the ordered objects will be sent to this email address when a purchase is made in the Pre-Loved Shop.![](https://support.seventhings.com/hubfs/image-png-Jan-27-2023-03-23-46-6152-PM.png) - Feel free to use an email distribution list here with the appropriate parties involved in the ordering process (IT and office managers, accounting and bookkeeping if applicable) ### 2. Issue invoice to buyer - After receiving an order, an invoice must be created by the accounting department. - The order data can be taken either from the order email or from the orders menu (Circularity - Orders). In it you will find: - Name & billing address of the buyer - Total price (invoice amount) - Details of ordered inventory - The accounting department sends the invoice to the buyer via email ### 3. Confirm / cancel order - After payment of the invoice, the delivery of the inventories will take place. Therefore, give the buyer information about pickup time and place. - After the handover, the order must be confirmed in seventhings. - Go to Circularity - Orders - Select the appropriate order by double-clicking on it - Select Complete order ![](https://support.seventhings.com/hubfs/image-png-Jan-27-2023-01-47-22-5808-PM.png) **Note**:  By completing the order, the inventories are automatically deleted from the inventories menu and moved to the deleted inventories. Where you can find the deleted inventories we show you [**here**](https://support.seventhings.com/en/can-i-permanently-delete-objects?hsLang=en). - If an order was placed by mistake or if you do not want to sell the inventories anymore, you can also cancel the order - Click on Cancel order - Select a cancellation reason from the dropdown list - The buyer will be informed about the reason of the order by email. - [FAQ's](https://support.seventhings.com/migration/en/faqs?hsLang=en#main-content) - [App](https://support.seventhings.com/migration/en/faqs?hsLang=en#app) - [Labels](https://support.seventhings.com/migration/en/faqs?hsLang=en#labels) - [Web App](https://support.seventhings.com/migration/en/faqs?hsLang=en#web-app) - [Configuration of data fields](https://support.seventhings.com/migration/en/faqs?hsLang=en#configuration-of-data-fields) - [General](https://support.seventhings.com/migration/en/faqs?hsLang=en#general) - [Data Protection](https://support.seventhings.com/migration/en/faqs?hsLang=en#data-protection) - 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