What are the service response times in the event of a failure?
Overall, our monitoring service automatically checks various measured values every 30 seconds to 5 hours.
The front end of the application is checked every 5 minutes.
If an error does occur, we differentiate the service response times depending on the degree of failure or error, as follows:
- Defect that completely prevents operation: 8 hours
- Defect that partially prevents operation: 2 working days
- Minor defect: 8 working days