What are the service response times in the event of a failure?


 

Overall, our monitoring service automatically checks various measured values every 30 seconds to 5 hours. 

The front end of the application is checked every 5 minutes. 

If an error does occur, we differentiate the service response times depending on the degree of failure or error, as follows

  • Defect that completely prevents operation: 8 hours
  • Defect that partially prevents operation: 2 working days
  • Minor defect: 8 working days